Lead Technician Murray

Murray, Kentucky, United States Full-time

About the Job

Location: Murray, Kentucky

Shift available:  35+ hours per week.  Days required to work: Monday, Tuesday, Wednesday, Thursday, and Friday.  

What does the role entail?  Greeting customers, diagnosing devices quickly but thoroughly, over-communicate with customers on firm prices, getting approvals, fixing PCs, iPhones, Samsung Galaxy, Nexus phones and tablets, iPads, and other devices.

Main people requirements:  Must be well-spoken, articulate, personable, honest, responsible, on time, caring, able to handle a fast-paced, busy environment, and have a strong work ethic.  Must follow the "customer is always right" motto and create a positive customer experience on the phone and in person.  If you do not possess a can-do, cheerful, customer-friendly mentality, please look for another job.

Main tech requirements:  Must have experience with replacing screens on iPhones and iPads.  It's a plus if you have experience replacing screens on Samsung Galaxy, Nexus and other phones/devices.  If not, we will train you on this.  Must have experience with removing viruses, replacing PC hardware parts (i.e. keyboard, hard drive, LCD screens, power jacks), and be a keen, quick computer diagnose in pinpointing exactly what the computer issue is without any doubts.

Main experience requirements:  Must have working experience in computer/phone repairs and also have customer service experience within such roles.  Previous experience at similar companies, or big box companies is a plus.

Main education/certification requirements:  A degree in computer science is preferred.  But, we'll take solid experience and a solid individual over a degree.  Apple certification and other industry certifications is a plus.